Bringing Innovation to life

How can you translate technical solutions into human stories that showcase your innovation through the customer lens, generate more sales and enhance your customer experience? In the second episode of our human touch podcast, Claire Ellis talks to Danny Wooton, Director of Tivital, about the greatest challenges for B2B sales and CX, which include:

• mitigating the human disconnect that automation can bring
• bringing technology to life for improved customer engagement
• the power of provoking an emotional response

Today’s guest: JPC MD, Claire Ellis interviews Danny Wootton – Director, Tivital

Danny is an experienced leader of transformation in digital, data and innovation. Using a blend of commercial, product and business management expertise, Danny has a proven track record delivering significant programmes across public and private sectors in both large and small organisations, with particular success in turning around underperforming transformation teams and delivering innovation projects into live service.

Recent assignments include:

• Interim Head of Data, AI and Automation for the UK Ministry of Defence
• Interim Head of Innovation for the UK Ministry of Defence
• Head of Innovation at CGI UK Limited

Danny’s background also includes a number of years as an entrepreneur in a number of start-ups and senior product and commercial management roles within Lucent Technologies and AT&T

We hope you enjoy today’s conversation and find it insightful, if we touched on any of the issues you’re facing in your business today and you’d like to know more about any of the topics we discussed, get in touch at hello@thinkjpc.com