DELIVERING CONNECTED EXPERIENCES
In today’s digital world, we have to view physical experiences in the same way we do an ABM programme, a digital journey or content nurture track. The sum of all parts; a 360° integration, combined with a unique, surprising sense of theatre that transports every customer into an open, receptive and genuinely collaborative mindset.
PLACING THE CUSTOMER – AND THEIRS – AT THE HEART OF THE EXPERIENCE.
SPARK IMAGINATION. CREATE CONVERSATION. DRIVE PIPELINE.
Download ‘Five steps to a customer-centric experience’ that cuts through, stands out and sells more.
80%
OF CUSTOMERS BASE BUYING DECISIONS ON CX (OVER PRICE). YET, ONLY 23% OF B2B COMPANIES PROVIDE A GOOD EXPERIENCE.
87%
OF PROFESSIONALS SAY F2F EVENTS ARE ESSENTIAL TO WINNING BUSINESS.
62%
OF CUSTOMERS SAY INNOVATIVE ENGAGEMENT METHODS ARE MOST EFFECTIVE.
A 360° APPROACH WITH THE CUSTOMER AT THE HEART
Over the last 21 years we’ve mastered a truly 360º approach to immersive experiences, that places the customer firmly at the heart. Blending rich, targeted, immersive content with creativity, flexibility, placemaking and storytelling to maximise every word, inch of space and customer journey to spark imagination, foster innovation and drive pipeline.
21+
YEARS PROVEN TRACK RECORD IN IMMERSIVE EXPERIENCES
67%
AVERAGE PIPELINE CONVERSION
>30
GLOBAL SPACES TRANSFORMED
Featured case studies
BT Digital Industries Showcase
Winning Bids & Tenders
durhamlane
Addison Lee
Maximising sales, driving reputation and leading innovation through a targeted influencer programme.
BALANCING THE CREATIVE WITH THE PRACTICAL
DESIGN AND BUILD
From customer experience centres to events, interiors to placemaking and community engagement, we’ll help create a collaborative, inspiring environment that encourages interaction at every stage.
CREATIVE THINKING
Making every experience an immersive, sensory journey that blends physical with digital, and theatre with practicality, transporting customers away from their day-to-day to truly capture their imagination.
INNOVATIVE CONTENT
We conceptualise, develop and create the most informative, compelling and breathtaking content, to challenge, surprise and provoke - maximising your technology and delighting every visitor.
END-TO-END PROJECT MANAGEMENT
We’ll blend your team and ours to make planning, executing, controlling, and delivering as simple as possible for you, based on your specific goals, meeting your success criteria every single time.
NEWS. INSIGHTS. IDEAS.
HOW LIVE EXPERIENCES CAN SAVE A BRAND
Customers enjoy memorable experiences (cue the gasps). It shouldn’t come as a great surprise that the ‘Peak Stuff’ theory really has been vindicated lately.
VR: AUDI’S ANSWER TO THE ONLINE CUSTOMER
Audi have introduced VR into their showrooms to get the customer in closer proximity with their product – is it the next step in experiential marketing?
4 THINGS YOU MUST REMEMBER WHEN REPOSITIONING YOUR MARKETING STRATEGY
The global marketplace is constantly evolving – your brand has to do the same. Brands like LEGO and now John Lewis are showing how to do change right.
WHY YOU CAN’T IGNORE EXPERIENCE MARKETING IN 2018
The term ‘experience economy’ has gained traction in recent years, as more consumers shun material possessions in favour of unique, multi-sensory experiences. What is the experience economy?
THE MORAL DILEMMA OF AI AND WHAT IT MEANS FOR CUSTOMER EXPERIENCE MARKETING
THE MORAL DILEMMA OF AI AND WHAT IT MEANS FOR CUSTOMER EXPERIENCE MARKETING
WHAT CAN GLOBAL MUSIC FESTIVALS TEACH A B2B AUDIENCE?
How can the technology that’s regularly adopted by musical festivals adapt to bring innovative customer experiences in your next B2B event, marketing campaign, roadshow or Customer Experience Centre?
YOUR DIGITAL EXPERIENCE MAY BE EXCELLENT, BUT ARE YOU CATFISHING YOUR CUSTOMERS?
‘Catfishing’, or, according to an informal dictionary definition ‘luring someone into a relationship by means of a fictional online persona’, is common in online dating but you may not realise that it’s rapidly becoming just as prevalent in the corporate world.