All of our clients share a common challenge – how to sell more complex solutions or services to more complex customer groups – all of whom are preoccupied with their own issues as public and private sector alike grapple with digital transformation.

We therefore get involved at almost every stage of the customer journey as we help our clients develop their Customer Experience and sales programmes to better identify customers and listen and adapt to their changing needs. And in doing so, we see a recurring pattern where these customer journeys most commonly break down. A disconnect is appearing between digital and physical ‘selling’ as brands struggle to deliver on the realities of their CX promise on the front line.

Our experiential arm has been evolved over the last 20+ years to directly address this challenge. Bringing the best digital experiences to physical engagement opportunities, we create everything from simple interactive face-to-face demos to full blown Customer Experience Centres; immersive experiences that humanise and simplify even the most complex of products, allowing you to demonstrate your capabilities at the heart of your customers’ worlds… rather than forcing them into yours.