Business / Thought Leadership / 10 Feb, 2017
The Consumer Strikes Back: When a brand takes customers for a ride
Unless you’ve been hiding under a rock for the last year (at least), you’ll know that Southern Rail customers are not happy. Nor are the guards, the drivers, the unions, or the UK Government. Last Thursday (supposedly) saw the end of strikes after a deal was struck between ASLEF and Southern, which should result in…
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