Account-Based Marketing / Strategy / Thought Leadership / 02 Aug, 2017

Why most value propositions don’t work and how to build one that does

Given the hard work, time and resources businesses put into developing value propositions, it’s galling to learn that only 14% of B2B buyers notice a difference between suppliers’ offerings and see that difference as worth paying for. Extracting and amplifying that difference can be a daunting challenge. But it’s one the JPC team routinely tackles…

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Account Cultivation and Growth / Content / Design / Strategy / 07 Jul, 2017

A guide to creds that turn heads

Maybe it isn’t what you want to hear, but business creds are often done badly. Numerous, and perhaps harsh, assessments have begun surfacing ranging from ‘They’re all as bad as each other’, by Stephen Fair of Econsultancy, to ‘Most ad agency new business presentations stink. Period’, by Mike Fromowitz, who writes for Campaign. Harsh, yes,…

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Business / Thought Leadership / 18 Apr, 2017

Why the Millennial workforce is disenchanted –
and what we’re doing about it

Why are so many millennials quitting the well-paid and well-regarded jobs they worked so hard through uni for? That’s the question Lucy Kellaway tried to answer in her piece in the FT last week, Don’t blame millennials if you can’t hang on to them. Kellaway blames the ‘widest gap between expectations and reality that the…

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Brand and Customer Experience / Business / Strategy / 11 Apr, 2017

Unfriendly Skies: How United Airlines failed at customer experience and lost $1 billion in market value

It probably hasn’t escaped your notice that a man was dragged from his seat on a United Airlines plane on Sunday evening because his flight, which was bound for Kentucky, was overbooked. An eyewitness said the man was a ‘Chinese American doctor’ who refused to leave his seat when asked because he had to be…

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Business / Strategy / 30 Mar, 2017

Why the best agencies will reject your brief.

What does a good agency look like to you? Pretty much every agency website you visit promises to deliver simplified content, engaging designs and strategic responses. So, do you go for the disruptors, the innovators, or the safe pair of hands? The answer is: none of them. You should be on the lookout for the…

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Events / 07 Mar, 2017

Smart, intelligent, cognitive: 3 Mobile World Congress Trends changing the way we interact with brands

It’s always satisfying to see our work come to life – and that’s exactly what I got to do when I visited the Brightstar stand last week at the Mobile World Congress 2017 in Barcelona. It was great to see some first-hand reactions to the branding and propositions we created to help cement Brightstar’s transformation…

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Business / Thought Leadership / 10 Feb, 2017

The Consumer Strikes Back: When a brand takes customers for a ride

Unless you’ve been hiding under a rock for the last year (at least), you’ll know that Southern Rail customers are not happy. Nor are the guards, the drivers, the unions, or the UK Government. Last Thursday (supposedly) saw the end of strikes after a deal was struck between ASLEF and Southern, which should result in…

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Strategy / 30 Jan, 2017

Unleashing The Power Of The Positive No

When was the last time you said NO to a brief? An internal initiative? An ask of the sales team? A marketing opportunity? It isn’t easy is it? As the battle for market share intensifies, challenging a company missive or a brief – let alone saying no to any part of it – can seem like…

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Design / Digital / Strategy / 18 May, 2016

Internet of everything. Or Internet of isolation?

Now, don’t get me wrong. I love digital and technology. I eat it up for breakfast. I’m lost without my iPhone – as I discovered recently when I realised I’d raced out of the house without it. Total panic set in – how would anybody reach me? How would I contact them? Of course I…

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