Customer Experience

IMMERSIVE EXPERIENCES THAT
INSPIRE & ENGAGE.

Technology has given customers unprecedented power when purchasing goods and services. Knowing their aspirations, and creating an experience with them at the heart of your business is the competitive edge you need.

BUT, HOW DO YOU REACH THEM ON A PERSONAL LEVEL?

SPARK IMAGINATION.
CREATE CONVERSATION.
DRIVE PIPELINE.

Download ‘5 steps to an exceptional customer experience’, and start putting the customer first.

A 360° APPROACH WITH THE CUSTOMER AT THE HEART

Over the last 20 years we’ve mastered a 360º approach to immersive experiences, placing the customer at the heart of everything we do. Blending rich, targeted, immersive content with creativity, flexibility, placemaking and storytelling to maximise every word, inch of space or customer journey to spark imagination, foster innovation and drive pipeline.

20+

YEARS PROVEN TRACK RECORD IN IMMERSIVE EXPERIENCES

67%

AVERAGE PIPELINE CONVERSION

>30

GLOBAL SPACES TRANSFORMED

WHAT MAKES AN INNOVATIVE CUSTOMER EXPERIENCE?

It’s more than just digital, content, ‘wow’ AV or even functional space design. It’s the sum of all these parts; a 360° integration, combined with a unique, surprising sense of theatre to transport every customer into an open, receptive and genuinely collaborative mindset.

INNOVATION

noun
The application of better solutions that meet new requirements, unarticulated needs, or existing market needs.

EXPERIENCE

noun
An event or occurrence which leaves an impression on someone, including practical contact with and observation of facts or events.

CREATING ENGAGING EXPERIENCES FOR...

That interactivity, that global nature and that real digital experience, that’s what I was after and I think we got it. JPC really helped us bring this to life – the thinking, the design. Everything. They delivered

VP Marketing, BT Global Services

TRANSFORMING THE EXPERIENCE AT EVERY STAGE.

Roadshows and Events

ROADSHOWS
& EVENTS

Inspired spaces that capture a clients imagination

Interiors and Placemaking

INTERIORS & PLACEMAKING

Collaborative environments that encourage interaction

Customer Experience Centres

CUSTOMER
EXPERIENCE CENTRES

Immersive journeys that blend physical with digital, transporting people from their day-to-day

Interactive Content

IMMERSIVE MARKETING/ INTERACTIVE CONTENT

Compelling content that challenges, surprises and provokes thought

EARLY ENGAGEMENT AND ABM

FEATURED CASE STUDIES

CUSTOMER EXPERIENCE CENTRE

AN IMMERSIVE EXPERIENCE WITH THE CUSTOMER AT THE HEART

Combining digital, environment and experiential to create a highly targeted, innovative customer experience centre, supporting sales and ongoing retention.

Modile Customer Experience Centre for Dimension Data

CUSTOMER EXPERIENCE CENTRE

How do you fit the ultimate customer experience… into a single truck?

Bringing the innovation and transformative technology for one of the largest sporting events in the world to life.

IMMERSIVE MARKETING / INTERACTIVE CONTENT

TARGETING TIME POOR EXECUTIVES THROUGH INNOVATIVE CONTENT & THOUGHT LEADERSHIP.

An immersive business development and sales enablement tool that starts conversations, shares insight and fully engages customers and employees.

UGLI Campus Interior Design

INTERIORS & PLACEMAKING

A BRAND AND COMMUNITY WITH A DIFFERENCE.

Transforming a disused West London office block into a disruptive brand and community that challenged an industry sector.

SEE ALL CASE STUDIES

What can we
do for you?

View our services Get in touch

News. Insights.
Ideas.

Read our blog

NEWS. INSIGHTS. IDEAS.

  1. Eric Prydz EPIC 5.0 astronaut hologram

    October 18, 2018

    WHAT CAN GLOBAL MUSIC FESTIVALS TEACH A B2B AUDIENCE?

    How can the technology that’s regularly adopted by musical festivals adapt to bring innovative customer experiences in your next B2B event, marketing campaign, roadshow or Customer Experience Centre?

  1. April 9, 2018

    THE MORAL DILEMMA OF AI AND WHAT IT MEANS FOR CUSTOMER EXPERIENCE MARKETING

    A speaker at Mobile World Congress (MWC) 2017 predicted that there will be more robots than humans by 2027. It was clear from 2018’s event that it’s rapidly gaining pace, with AI more evident than ever before.

  1. March 8, 2018

    WHY YOU CAN’T IGNORE EXPERIENCE MARKETING IN 2018

    The term ‘experience economy’ has gained traction in recent years, as more consumers shun material possessions in favour of unique, multi-sensory experiences. What is the experience economy?

  1. September 21, 2017

    4 THINGS YOU MUST REMEMBER WHEN REPOSITIONING YOUR MARKETING STRATEGY

    The global marketplace is constantly evolving - your brand has to do the same. Brands like LEGO and now John Lewis are showing how to do change right.

  1. August 25, 2017

    VR: AUDI’S ANSWER TO THE ONLINE CUSTOMER

    Audi have introduced VR into their showrooms to get the customer in closer proximity with their product - is it the next step in experiential marketing?

  1. July 25, 2017

    HOW LIVE EXPERIENCES CAN SAVE A BRAND

    Customers enjoy memorable experiences (cue the gasps). It shouldn’t come as a great surprise that the ‘Peak Stuff’ theory really has been vindicated lately.

#JPCWIP

WHAT'S YOUR CUSTOMER EXPERIENCE SAYING ABOUT YOU?

Contact JPC today for a face-to-face.

STUDIO@THINKJPC.COM    +44 (0)20 7326 5980

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